PRIVACY POLICY.
1. Who We Are
The True Reboot Coaching Ltd is a company registered in England and Wales.
Company Number: 17065939
Registered Address: Elm Park Barn, Broadhempston, Devon TQ9 6BL
Email: alan@thetruerebootcoaching.com
For the purposes of data protection law, we are the “data controller” of your personal information.
2. What Data We Collect
We may collect and process the following types of personal data:
Personal Information
• Name
• Email address
• Phone number
• Job title / company (for corporate clients)
Coaching-Related Information
• Information shared during coaching sessions
• Reflections, notes, and communications
• Scheduling and attendance information
Payment Information
• Billing details (processed securely via Stripe)
• We do not store full payment card details
Technical Data (Website)
• IP address
• Browser type
• Website usage (via analytics tools, if used)
3. How We Use Your Data
We use your data to:
• Deliver coaching services
• Communicate with you (email, WhatsApp, scheduling)
• Process payments and manage bookings
• Maintain coaching records and notes
• Improve our services
• Comply with legal or regulatory obligations
We only use your data where we have a lawful basis to do so.
4. Lawful Basis for Processing
Under UK GDPR, we rely on:
• Contract — to deliver coaching services you’ve agreed to
• Legitimate interests — to manage and improve our services
• Consent — where applicable (e.g. marketing communications)
• Legal obligation — where required by law
5. Confidentiality of Coaching
Coaching conversations are treated as confidential.
Your personal data and any information shared during coaching sessions will not be disclosed to third parties, except:
• Where required by law
• Where there is a risk of serious harm
• Where explicitly agreed with you
In corporate engagements:
• No session content is shared with employers
• High-level themes may be shared only with your explicit consent
6. Data Sharing
We do not sell or share your personal data for marketing purposes.
We may share data with trusted third-party providers, including:
• Stripe — payment processing
• Scheduling tools (e.g. Google Calendar)
• Email providers
These providers are required to handle your data securely and in compliance with GDPR.
7. Data Storage & Security
We take appropriate measures to protect your data, including:
• Secure digital storage
• Password-protected systems
• Restricted access
Coaching notes are stored securely and retained only as long as necessary.
8. Data Retention
We retain your data only for as long as necessary to:
• Deliver coaching services
• Meet legal and accounting requirements
• Maintain appropriate records
Typically, coaching records are retained for up to 3 years after the engagement.
9. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
To exercise any of these rights, please contact:
alan@thetruerebootcoaching.com
10. Cookies & Website Data
If you use our website, we may collect limited data via cookies or analytics tools.
You can control or disable cookies via your browser settings.
11. Third-Party Links
Our website or communications may contain links to external sites.
We are not responsible for the privacy practices of those sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
13. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Alan Derbyshire-Trice
The True Reboot Coaching Ltd